Advanced Selling Skills
Module 2
Trains participants in advanced sales skills within 2 days
Prerequisite
Module 1
Target Group:
Intended for all sales staff worldwide that have direct customer contact where the opportunity exists to sell products and services and have fundamental selling skills with the knowledge of the eight customer needs.
Modulair Design:
Consists of the following components:
- Preview (electronic version)
- Session 1: Introduction & Successes/Challenges
- Session 2: Identifying Customer Attitudes
- Session 3: Identifying the real customer attitude & The 2 Step Approach & Skepticism Handling Attitudes
- Session 4: Misconception & Objection Handling Attitudes
- Session 5: Complaint & Indifference Handling Attitudes
- Session 6: Acceptance with Summary Handling Attitudes
- Action Session
Deliverables for:
Trainees
- 8 Session booklets
- Electronic Mindjogger
- Evaluation form
Trainers
- Trainer’s Leader Guide
- 1 USB stick with videos
- Bag
Available Languages
- English, German
- French
- Italian