Selling to Different Customer Behaviors

selling to different behaviours oh norman

Module 3
Trains participants in selling to different customer behaviors within 2 days

Prerequisite:
Module 1 and Module 2

Target Group:
​Intended for all sales staff worldwide that have direct customer contact where the opportunity exists to sell products and services to different customers with different personality styles and have advanced selling skill.

Modulair Design:
Consists of the following components:

  • Session 1: Introduction & Successes / Challenges
  • Session 2: Behavioral Styles
  • Session 3: Implementing the Sales Cycle Skills in Cooperative Situations
  • Session 4: Implementing the Sales Cycle Skills in Challenging Situations
  • Action Session
selling customer behaviors disc

Deliverables for:

Trainees

  • 5 Session booklets
  • “The Dinner Game”
  • Electronic Mindjogger
  • Evaluation form
  • Personal Behavior Profile (provided by Success Insights)

Trainers

  • Trainers Leader Guide
  • 1 USB stick with videos
  • Leader Bag

Available Languages:

  • English
  • German
  • Italian
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